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There are four key functional areas of the engagement screen.

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#AreaDescription
1QueuesChats in progress and waiting in queue. See Queues.
2Chat areaChat conversation history with the selected visitor. See Chat area.
3

Visitor information

Information about the visitor and integrations with visitor records in enterprise systems. See Visitor information.

4Message inputControls for the agent to send messages. See Message input.

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