For best results, be sure to click Help while the issue is occurring. This will ensure the tool captures the relevant system console alerts for troubleshooting.
- Select “Help” from the profile menu. When you click help a modal window will open and run a diagnostic test immediately.
- Describe the issue and click "Sent to Support". This will create a support ticket and a confirmation message will be sent to the email addressed used to login. The help request can also be cancelled.
- Once you click Send to Support, a confirmation window will appear with a code for your records.
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