Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

...

Note

For best results, be sure to click Help while the issue is occurring. This will ensure the tool captures the relevant system console alerts for troubleshooting.

Step-by-step guide


  1. Select “Help” from the profile menu. When you click help a modal window will open and run a diagnostic test immediately.


  2. Describe the issue and click "Sent to Support". This will create a support ticket and a confirmation message will be sent to the email addressed used to login. The help request can also be cancelled.


  3. Once you click Send to Support, a confirmation window will appear with a code for your records.

Content by Label
showLabelsfalse
max5
spacescom.atlassian.confluence.content.render.xhtml.model.resource.identifiers.SpaceResourceIdentifier@2274bc
showSpacefalse
sortmodified
reversetrue
typepage
cqllabel in ( "help" , "diagnosis" , "connectivity" , "availability" , "ticket" ) and type = "page" and space = "ITSD"
labelsHelp connectivity diagnosis ticket availability

...