Console

The console menu provides access to the components of the Velaro Chat application.


Component NameDescription

Logging in

The log in screen will allow a Velaro user to log in or reset a forgotten password

See: Logging in 

Dashboard

The Dashboard displays a set of widgets that provide chat data and control options.

See Dashboard.

Note: The dashboard is only available to Managers and Administrators. 

Visitor Monitoring displays a set of widgets that provide visitor data and manual proactive chat options.

See Visitor Monitoring.

Engagements

Engagements is where agents conduct chats with visitors.

See Engagements.

Reports

All reports are found in the Reports section.

See Reports.

Canned Messages

Canned Messages is where pre-made message usage is tracked.

See Canned responses

Agent-to-agent Chat

Agent-to-agent Chat allows agents to chat with each other.

See Agent-to-Agent Chat.

Profile

Profile is where agent profile settings are located.

See Profile screen.

Account Setup

Account Setup is where user, chat engagement and workflow settings are configured.

See Account Setup.

Note: Account setup is only available to administrators and is accessed from the profile menu.