Dashboard

The dashboard is available to Administrators and Managers. It is comprised of a header with key metrics, and widgets that provide views into activities and metrics. All dashboard controls will refresh in real-time unless there is a refresh button on the control. widgets are auto-refreshed every minute

Each widget can be moved to the user's desired location on the dashboard screen. Filters are available for the Visitor Engagements, Online Agents, Chat Groups and Recent Activity widgets.


Key Metrics

MetricDescription

Percentage of active chats out of all available chat slots.

The number of visitors on the website in which Velaro is installed.

The number of visitors waiting for an agent.

The number of active chats


Dashboard Widgets

The following widgets are available on the dashboard.

Visitor Engagements

Visitor Engagements Filter

Online Agents

Online Agents Filter

Availability


Recent Activity

Recent Activity Filter

Chat Groups

Chat Groups Filter

opens a new window:

Average Handle Time

Missed Chats

Service Level