The dashboard is available to Administrators and Managers. It is comprised of a header with key metrics, and widgets that provide views into activities and metrics.
Each widget can be moved to the user's desired location on the dashboard screen. Filters are available for the Visitor Engagements, Online Agents, Chat Groups and Recent Activity widgets.
|Percentage of active chats out of all available chat slots.|
|The number of visitors on the website in which Velaro is installed.|
|The number of visitors waiting for an agent.|
|The number of active chats|
The following widgets are available on the dashboard.
Online Agents Filter
Recent Activity Filter
Chat Groups Filter
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Average Handle Time