Product Manual

Welcome to Velaro

The Velaro Live Chat platform is a synchronous messaging platform that is installed by inserting a piece of code on your website or by enabling Velaro in Google Tag Manager. Once Velaro is installed, it can be configured to integrate with your brand design and enterprise dialog flow. The manual describes the two major components of the Velaro platform.

Agent console

The Console section is a comprehensive guide to all menus and screen options available in the Velaro agent console.

/wiki/spaces/ITSD/pages/255426596

The /wiki/spaces/ITSD/pages/255426596 section describes the visitor's chat window and other visitor options, with links to instructions for the agent console Account Setup menu.