Velaro v21.8.20 Release Notes

Summary

This weeks release contains very few changes to the application as we continue to work on new and exciting products to extend the functionality of Velaro’s Engagement Platform

Highlights

  1. Agents chatting with customers will now be able to reference that customers previous chats in the history section of the engagement screen to better assist them, even if a different agent handled the previous chat

  2. Netsuite Integration updated in anticipation of Netsuite's changes to their API

All updates

Bug

LF-5549 Agent disconnected messages: Receiving lines on reconnect clears "retry" messages

Improvement

LF-4549 Engagement Screen: Allow anyone opening transcript from ENG screen access to see it

Task

Netsuite API Changes: Update Velaro integration to work with Netsuites API changes