This release contains several bug fixes and improvements around the application to improve the agent and visitor experiences when interacting with the Velaro application. The largest changes are related to our Click To Call and Chat Bot features.
Major changes to the Click To Call experience include improving the display of calls on the engagement screen by moving them from the small module in the upper right corner to the same area where chats are located. This improves visibility and expands functionality by allowing agent surveys, CRM records and notes to be archived with calls for more robust reporting and tracking of call engagements
Our most recent version of the Velaro Desktop application is now available at the download link that appears in the profile dropdown menu if you are using a browser. The newest version can also be accessed at http://app.velaro.com/downloads