Profile > Details

FieldDescription
First nameThe first name of the agent.
Last nameThe last name of the agent.
Display nameThe name that is displayed within the Velaro console and to the visitor.
RoleThe role of the agent in the company.
Last onlineThe time that the agent was last online.
PhoneAgent phone number.
FaxAgent fax number. 
Alt. emailAgent alternate email address.
Internal IDThe internal employee id number of the agent.
LanguageAgent language.
Time ZoneAgent time zone.
TagsAgent tags. Used in the Agent Performance view
Change passwordOpens a dialog box to allow the agent to change password
Save ProfileSave changes to the profile.