How to change the automated message that announces an agent has joined a chat

Customize the automated message for a group that is displayed to the visitor when an agent joins the chat.

Step-by-step guide

1. In the Account Settings→ Design→ Chat Designer section (https://app.velaro.com/#/admin/design/chat-designer)
2. Select the tab that looks like a typewriter
3. replace the welcome text, or other system text as desired
4. 
5. If multiple groups are being used, be sure to select the correct group from the right-hand side group drop-down menu
6. 
7. Be sure to save your changes
8. 

If you are using the Legacy Chat Design UI, these are the steps you should take:

From the “Notices” tab in the page, you can set up various automated messages for the user when an agent joins a chat.

1. Go to Account Setup > Design > Inline Chat (https://app.velaro.com/#/admin/design/inline-chat)
   
   
   
2. Select the group to be modified.
3. Click on the "Notices" tab.
4. Change the text in the "Agent has joined" field.
5. Click "Save Changes".

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