The new Visitor Chat is a complete redesign of the Velaro visitor chat window user interface.
The Chat Designer administrative interface is steam-lined to consolidate controls and implement design themes for improved usability. Options include:
- Button designer
- Social media designer
- Queue wait time designer
- Colors and theme: Names, text and icon colors
- User prompt (modal window) designer
- Click to call designer
The legacy visitor chat window design will continue to be supported alongside the new chat design. Legacy Velaro customers are not required to install the New Visitor Chat at this time.