Inline chat does not display in IE 10

When the following error in IE 10 when ‘Enable Protected Mode’ is checked on the Security Tab under Internet Options:

The Inline chat window never shows. It works fine in Chrome, Firefox, Edge and IE 11.

Step-by-step guide

Please try the following:

- Please make sure the page is https, as our code is secured.


- Protected mode on Windows Server blocks all URLs and files that are not white listed. By default it only shows files and sites on the internal network. Please make sure each blocked URL in allowed on your network.