Velaro v19.8.30 Release Notes


This release updates the login page of the app, provides new notification alert methods, improves the visibility of missed chat notifications in the activity feed, and improves a number of administrative features.

New Features

New login page

The login page has been modified to provide a content screen for access to the knowledge base, to provide feedback on the Velaro app, and to chat with Velaro Support. This space will be used to publish additional content available to the Velaro community.

New Chat Notification Methods

Email and text alert notifications have been added to supplement browser notifications. These notifications will need to be enabled for your account to be used. Please contact to request this feature.

Email alerts for new chats

A new chat alert notification can be sent to an email address.

SMS text alerts for new chats

A new chat alert notification can be sent as a text to a mobile number.


Dashboard activity feed: missed chat notices

Improve the accuracy of the missed chat notification notices in the chat activity screen on the chat activity feed on the Manager’s dashboard and Agent profile screen. Add a hover timestamp to the relative timestamp shown in the activity feed and ensure when the initial missed chat notice comes in it always displays the reason for missed chat.

Rule Builder: prevent saving of empty conditions

Enables a tip in the workflow condition rule builder that will detect and prevent the entry of bad logic rules caused by empty conditions.

Macro WYSIWYG Editor

Improvements have been made the functionality of the macro tool in the WYSIWYG editor

Desktop App Alerts

Improvements have been made to the function that launches the Velaro windows app from the system tray.