Velaro Cookies and Local Storage

This is a list of cookies and local storage keys set by Velaro Live Chat.

Visitor UI v2

Cookies

Name

Use

Expiration

velaro_visitorId

The visitor's id

9999 days

velaro_engagementId

The id of the currently active engagement

9999 days

velaro_preEngagementId

An id used during the prechat stage of chat

9999 days

velaro_isExpanded

Whether the chat window is expanded or not

9999 days

velaro_socialData

Information gathered from a social login

9999 days

velaro_callId

The id of the currently active call

9999 days

velaro_previousPage

The URLs of the visitor’s previous page

9999 days

velaro_endOfDay

A date indicating when the current day is over

9999 days

velaro_eyecatcherDismissed

Track eyecatcher dismissal

9999 days

velaro_engagement_groupId

Group id of the current engagement

9999 days


Local Storage

Name

Use

Expiration

velaro_inviteViews

Keeps track of how many times an invite was shown to this visitor

9999 days

velaro_inviteFired

Tracks if an invite was fired for routing and invite rules

9999 days

velaro_hitCount

Page hit count for invite and routing rules

9999 days

velaro_viewedPages

Viewed page URLs for invite and routing rules

9999 days

velaro_pageHits

Page hit urls for invite and routing rules

9999 days

velaro_engagements

List of engagements the visitor has joined

9999 days

Visitor UI v1

Name

Use

Expiration

ActiveSite

The id of the active site

Session

velaro_engagement_groupId

Group id of the current engagement

12 hours

vEngagementID

The id of the currently active engagement

12 hours

vPreEngagementID

An id used during the prechat stage of chat

12 mins

vSiteId

The id of the active site

12 hours

vContentType

What content is currently displayed to the visitor

12 hours

vEnteredQueue

Keeps track of if this user has been in a queue

12 hours

vInlineExpanded

Whether the chat window is expanded or not

12 hours

vEyeCatcherHidden

Has the eyecatcher been hidden

24 hours

vInlineExpanded

Is chat expanded

12 hours

velarovisitor

The visitor's id

1 year

velaro_inviteViews

Keeps track of how many times an invite was shown to this visitor

9999 days

velaro_inviteFired

Tracks if an invite was fired for routing and invite rules

9999 days

velaro_hitCount

Page hit count for invite and routing rules

9999 days

velaro_viewedPages

Viewed page URLs for invite and routing rules

9999 days

velaro_engagements

List of engagements the visitor has joined

9999 days

velaro_pageHits

Page hit URLs for invite and routing rules

9999 days


Agent Console


Name

Use

Expiration

aside-state

Side menu open/closed state

Session

alert-{{alertId}}

Viewed alert data

14 days

velaro_auth

Authenticated user’s session id

Session

Revision History

February 22, 2019 – Joe Grise