Velaro v20.2.21 Release Notes

Summary

This release is largely focused on improvements to the back office system.

New Features

Chatbot meeting scheduler

The ability of the chatbot to schedule a meeting in Calendly.

Chatbot webhook

Basic webhook capability added to enable the Velaro chatbot to transaction fulfillment functions.

Improvements

Group selection question sort

The ability to manually drag and drop the group selection questions so they appear in the desired order.

Message management for low bandwidth connections

Improved the resilience of chat message delivery functionality in cases where visitors or agents may have low connectivity.

Survey email improvements

  • Added “page chat requested from” field to survey emails,

  • Ability for the Agent Survey to be emailed.