Velaro v20.5.15 Release notes


This release includes some usability improvements to the Velaro Knowledgebase as well as some general improvements to the application to facilitate customer edge cases. The majority of the work was ongoing back office system upgrades

All updates


  • Required postchat surveys will no longer prevent bot chats from closing

  • Knowledgebase articles with long titles shown in a Bot conversation will no longer be covered by navigation buttons


  • Improved visibility of images in a knowledgebase article


  • Added the ability to create Cases directly from an already selected Lead

Single Page Applications

  • Added ability to manually force the Velaro application to reload as though on navigating between pages, for websites built in a single page application

Password Reset Emails

  • Updated the password reset email to allow the reset link to be manually copied to allow users with email managers that remove links to reset their password


  • [LF-5219] - Required Post Chat Survey Preventing Bot Chats Closing

  • [LF-5197] - KB carousel buttons covering subheading


  • [LF-5172] - Add JS command to reload velaro visitor side for single page apps

  • [LF-5226] - CRM Netsuite: Add case creation directly from a Lead record

  • [LF-5196] - KB: Click on image to view at 100%

  • [LF-5211] - Add Copyable URL to Password reset email